The website of the Volvo Group Truck Center (VGTC) in Gorinchem has actually been voted the very best Volvo Truck workshop in the Netherlands.
The VGTC website in Gorinchem attained the greatest nationwide rating for Workshop & Parts in the Volvo Trucks (REx) client fulfillment study, in which an overall of 46 dealership websites got involved.
Customers are especially pleased with the personnel and the quality of service. “Always extremely friendly personnel, valuable and believing together with the consumer”, according to among the clients of VGTC Gorinchem.
The branch salesperson at Randstad is really happy with this accomplishment. “Wonderful outcomes! We are really grateful to our consumers for sharing their viewpoints and obviously for the favorable score. To commemorate the success, we have actually put our staff members in the spotlight,” discusses Roeland Ruygt, director of Volvo Group’s Truck.
The yearly REx consumer complete satisfaction study, which represents ‘Retail Excellence’, is carried out consistently throughout Europe on behalf of Volvo Trucks. Through telephone and digital interviews, Volvo surveys its client and dealership fulfillment. Consumers provide a rating from 1 to 5. The concerns are divided into the classifications Sales and Delivery and Workshop and Parts.
A consumer who has actually gone to a workshop or got a brand-new truck is checked soon later on. The research study is carried out by Kantar TNS on behalf of the Volvo Group. In 2021, an overall of 1,295 interviews were carried out.
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